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Privacy Policy
Smart New Retail Privacy & Cookie Policy Summary
Effective Date: May 2025
We highly value the protection of users’ (“you”) personal information and privacy. This summary provides a brief overview of how we collect, use, and safeguard your personal data.
Note:
This summary serves as an introduction to the SmartHub New Retail Tech Limited Privacy Policy and Cookie Policy. For full details, please refer to the complete policy text following this summary.
I. How We Collect and Use Your Personal Information
Basic Transaction Information
When you purchase products/services through Smart New Retail’s website or mobile app, you will need to provide basic transaction details, including:
- Recipient name
- Shipping address
- Contact number
- Payment information
This data is necessary to complete your order.
Registration Information
To register as a Smart New Retail member, you must provide:
- Mobile number (or email)
- SMS verification code
- Login password
You may also optionally provide additional identity verification details (e.g., birthday).
Camera Access
Purpose: With your consent, our app/mini-program may request camera permissions to enable features such as:
Uploading photos for customer support
Scanning items, gift card codes, or QR/barcodes for logistics tracking
Taking profile pictures
- Notes:
- Data is collected only when you actively use these functions.
- You may enable/disable camera access anytime. Disabling it will restrict photo-related features but not core services like browsing or ordering.
Photo Album Access
Purpose: With your consent, our app/mini-program may request photo album access to:
Save images (e.g., product covers, posters, order details, store QR codes)
Upload photos for customer support or profile pictures
Notes:
Data is collected only when used for these purposes.
System labels may vary (e.g., “Storage Permission”).
Disabling access prevents saving images but does not affect basic functionalities.
Device Information
Purpose:
To ensure account security, transaction safety, and system stability, we may collect device information when you access or use our services. This helps us:
- Adapt interface displays based on screen resolution
- Detect abnormal logins from unrecognized devices
- Maintain essential system logs
Data Collected (with your consent):
Device identification codes (e.g., UUID, Android ID, OAID, IDFA, IDFV), MAC address, browser type, IP address, SSID, web beacons, and tags. We will never collect this information without your prior authorization.
Information You Voluntarily Provide
Purpose:
Depending on specific usage scenarios, we may collect personal information you actively provide to enable requested features.
Examples & Notes:
Legal compliance: All data is collected strictly based on scenario-specific needs and protected in accordance with laws.
During member registration, you may optionally share details like your birthday to receive personalized services.
Non-mandatory nature: Withholding such data will not affect core functionalities (e.g., browsing, purchasing).
II. How We Entrust or Share Your Personal Information
Please note that certain products/services we provide cannot be delivered independently. Therefore, we may share or entrust third parties with some of your personal information under the following circumstances:
- To comply with administrative or judicial authorities’ lawful requests;
- To enable third-party services (e.g., payment processing) by sharing necessary data with partners, merchants, or payment institutions.
Safeguards:
All third parties are bound by strict data protection agreements and required to implement security measures to protect your information.
III. How to Exercise Your Data Subject Rights
You have the right to:
- Access, copy, transfer, correct, supplement, or restrict processing of your data;
- Delete account information, addresses, or search history;
- Modify or withdraw consent for data processing;
- Deactivate your account.
Methods:
For requests not supported in-app, contact us per Section V below.
Perform some actions directly via Smart New Retail’s app settings.
IV. Protection of Minors’ Personal Information
Our products/services primarily target users aged 14 and above.
We do not knowingly collect data from children under 14 or encourage them to register.
Parents/guardians with concerns about minors’ data may contact us via Section V.
V. How to Contact Us
We will respond within 15 business days:
Email our Data Protection Officer: hk052701@outlook.com.
Use the “Contact Us” feature on our website/app;
Smart New Retail Privacy & Cookie Policy
Effective Date: May 2025
This Privacy & Cookie Policy (“Policy”) explains how Smart New Retail Technology Limited (Registered Address: *Room B, 16/F, Euro Trade Centre, 9-11 Cheung Lung Street, Central, Hong Kong*) (“Smart New Retail,” “we,” or “us”) processes your personal data when you use our products/services.
Key Points:
- Scope: Covers data collection, usage, sharing, and protection, along with your rights.
- Consent Requirement: By using our services, you confirm you have read and agreed to this Policy. Disagreeing may limit functionality or service quality.
- Supplementary Terms:
- Conflicts between this Policy and specific service rules (e.g., Terms of Use) are resolved in favor of the latter.
- Bold text highlights critical clauses—please review carefully.
- Third-Party Links:
- Our platform may link to external services with independent privacy policies. We are not responsible for their content or practices.
Sensitive Data Notice:
Before providing sensitive information, ensure you fully understand and consent to its necessity.
目录
I. Key Definitions
Personal Information: Any electronically or otherwise recorded information related to an identified or identifiable natural person, excluding anonymized data.
Sensitive Personal Information: Information that, if leaked or misused, may easily harm an individual’s dignity, personal safety, or property. This includes:
Biometric data, religious beliefs, specific identity details, medical/health records, financial accounts, location tracking, etc.
Personal information of children under 14 years old.
Smart New Retail Products/Services: Products and services provided via:
Our official website, mobile apps (including mini-programs), or
Self-operated stores on third-party platforms.
II. How We Collect and Use Your Personal Information
When purchasing or using our products/services, you may need to or choose to authorize us to collect and process personal data. Our functionalities include:
A. Core Functions (Accessible in Guest Mode)
- Required Data: To enable basic services (e.g., transactions), you must provide necessary information (e.g., shipping address, payment details).
- Consequence of Refusal: Without this data, core functionalities will be unavailable.
B. Extended Functions (Require Registration/Additional Consent)
- Optional Data: For enhanced features (e.g., personalized recommendations), you may choose to provide additional data (e.g., birthday, preferences).
- Consequence of Refusal: Declining will not affect core services but may limit extended functionalities.
C. Third-Party Data Collection
- We may obtain your data from partners (e.g., payment providers) under contractual and legal obligations.
- Your Rights: Review the third party’s privacy policy. Refusing their data collection may restrict certain features.
D. Automated Data Collection
- Cookies & Similar Technologies: Used on our website/app for stated purposes only. You may manage preferences (e.g., disable cookies).
E. Voluntarily Provided Information
- By submitting data (e.g., via customer service requests), you consent to its necessary processing.
F. Future Updates
For new/unlisted features (e.g., beta tests), we will notify you via pop-ups, announcements, or agreements to clarify scope and purpose.